At CarinaBeatrice , we strive to provide you with top-quality products and services. However, we understand that there may be instances where you may need to return a product due to damage. Please read our Refund Policy carefully to understand the terms and conditions for returns.
1. Eligibility for Returns
We only accept returns for damaged products. To be eligible for a return, you must:
* Have purchased the product directly from CarinaBeatrice.
* Report the damage within 48 hours of receiving the product.
* Provide clear evidence of the damage, which includes sharing an unboxing video of the damaged product.
2. Initiating a Return
To initiate a return for a damaged product, please follow these steps:
* Contact our Customer Support team within 48 hours of receiving the product.
* Provide your order number, a description of the damage, and attach the unboxing video clearly showing the damage.
* Our Customer Support team will review your request and may request additional information if necessary.
3. Inspection and Verification
Once we receive your return request, we will review the provided evidence to verify the damage. We may contact you for additional information or clarification if needed. Please ensure that the unboxing video clearly demonstrates the damage to the product.
4. Refund Process
If your return request is approved, we will initiate the refund process. Please note the following:
* Refunds will be processed using the same payment method used for the original purchase.
* The refund amount will be for the cost of the damaged product, including any applicable taxes, but excluding shipping fees.
* Refunds may take 7 working business days to process, depending on your payment provider.
5. Return Shipping
In cases where a return is approved, we will provide you with instructions on how to return the damaged product. You will be responsible for shipping the product back to us using a trackable shipping method. We recommend retaining proof of shipment for your records.
6. Replacement Option
In some cases, if the damaged product is still in stock, we may offer the option of a replacement instead of a refund. You will have the choice to accept the replacement or proceed with the refund process.
7. Non-Eligible Returns
We do not accept returns for reasons other than product damage, including changes of mind, dissatisfaction with the product, or ordering the wrong item.
8. Contact Information
If you have any questions or need further assistance regarding our Refund Policy, please contact our Customer Support team at [support email].
9. Changes to the Refund Policy
CarinaBeatrice reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
By making a purchase from CarinaBeatrice, you acknowledge and agree to abide by this Refund Policy.
